► 1. The 48-Hour Refund Guarantee Window
We stand behind the stability of our private broadcast server infrastructure. We provide a strict 48-hour money-back guarantee on all new subscription pass purchases.
From the exact timestamp your Xtream Codes API or M3U playlist credentials are sent to your email or WhatsApp, you have 48 hours to test your service on your preferred streaming hardware. If you experience persistent technical difficulties that our 24/7 technical team cannot resolve, you are entitled to request a full refund of your purchase amount.
► 2. Why Is the Refund Policy Limited to 48 Hours?
Digital IPTV streaming requires our servers to pre-allocate dedicated throughput, upstream transcoders, and content delivery networks (CDNs) for each active connection. Once an account is provisioned past 48 hours, server overhead costs are irrevocably incurred.
Additionally, we offer a 24-hour test pass to all prospective subscribers before ordering. Because you have the ability to thoroughly test our service with zero payment, our post-purchase refund window is strictly enforced at 48 hours.
► 3. Non-Recurring Subscription Structure
All KY IPTV passes (1, 3, 6, 12, or 24 Months) operate strictly on a 100% non-recurring prepaid model. We do not store your credit card for automatic recurring monthly rebilling. When your term concludes, your access simply lapses. You will never experience surprise automatic charges or recurring renewal fees.
► 4. Eligible Refund Circumstances (Within 48 Hours)
A full refund will be granted if requested within 48 hours of purchase under the following circumstances:
- Failure to Deliver Credentials: If our automated provisioning desk fails to dispatch active Xtream Codes credentials within 24 hours of payment verification.
- Unresolvable Hardware/Player Incompatibility: If our senior technicians cannot establish stream playback on your verified compatible device (Firestick, Android TV, Apple TV, Smart TV) within 48 hours of ticket creation.
- Verified Core Server Outage: If our central broadcast clusters suffer verified unscheduled downtime exceeding 12 consecutive hours during your initial 48-hour testing window.
► 5. Ineligible Conditions (No Refunds Granted)
Refunds cannot be granted under the following circumstances:
- Inquiries Exceeding 48 Hours: Any request submitted after 48 hours from the timestamp credentials were sent is strictly non-refundable.
- Refusal of Basic Troubleshooting: If you refuse to perform standard diagnostic steps (such as testing on a mobile hotspot, configuring static DNS 1.1.1.1, or installing a recommended player like TiviMate).
- Local ISP Throttling: Bandwidth shaping or DNS filtering imposed by your local telecom provider (Bell, Rogers, Telus) that can be easily resolved using static DNS or an optional VPN as detailed in our DNS Guide.
- Change of Mind: Change of mind or buyer's remorse submitted after the 48-hour window has elapsed.
- Terms of Service Violation: Immediate account termination without refund occurs if an account is detected restreaming, rebroadcasting, or running unauthorized simultaneous device streams exceeding your plan allocation.
► 6. How to Submit a Refund Claim Within 48 Hours
If you meet the eligibility criteria and are within your 48-hour window, contact our support desk through either of our official channels:
All legitimate 48-hour refund requests are acknowledged and reviewed within 24 hours. Approved refunds are credited back to the original payment method (Interac e-Transfer, credit card, or crypto).